FAQs

Phone Outage - Follow These Instructions
Support Procedure for Phone Outage Determine if all of the phones are having an issue or just some of the phones. Not all Phones Down: If only 1 or ...
Thu, Jul 1, 2021 at 9:56 AM
Port Outs - Notifications and Prevention Tactics
A Port Out event at any time is undesirable for the losing carrier, but a port out is especially frustrating when they occur unexpectedly or unauthorized.  ...
Tue, Mar 29, 2022 at 8:48 AM
How do I handle calls from suspected spoofed DIDs?
Unfortunately, there is not a way to identify spoofed numbers because they come along the same path and look the same as a legitimate phone call. You or you...
Tue, May 17, 2022 at 10:27 AM
Why is my number showing as SPAM?
This could be caused by the carrier used by the receiver's end that has marked the number as Spam.  The DID is probably being spoofed by spammers/scamme...
Thu, Aug 25, 2022 at 8:33 AM
FAQS Regarding Voicemail "VM"
Most Frequently Asked Questions: 1. How to access my Voicemail? Have you already created an account? or Requested for your E-mail as the recipient o...
Tue, Jun 14, 2022 at 8:56 AM
What is Enhanced Voicemail?
Enhanced Voicemail (also referred to as Enterprise Voicemail) is a treatment that gives the caller an option to try a different extension before prompting...
Mon, Aug 8, 2022 at 10:00 AM