Support

User Guide 24

• Working with Voicemail
• Block Number
• Call Forward Extension
• How to Navigate to and use Reporting feature
• Security error when logging into the Phone System portal

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Call Center 6

• Audio Monitoring (Listen, Whisper, and Barge)
• Call Queue Wait Timer and Show Callers Detail
• Queue Analytics (Wallboard)
• How to configure Call Center Report Emails
• Contact Center Agent Announcements

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Getting Started 4

• Yealink Quick Start Guide
• Phone Quick Start Guide (DECT)
• New Client Info
• Call Route Request Form

FAQs 6

• Phone Outage - Follow These Instructions
• Port Outs - Notifications and Prevention Tactics
• How do I handle calls from suspected spoofed DIDs?
• Why is my number showing as SPAM?
• FAQS Regarding Voicemail "VM"

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PBX Portal 1

• Portal Basic User Access