Support

Enhanced Voicemail (also referred to as Enterprise Voicemail) is a treatment that gives the caller an option to try a different extension before prompting them to leave a message.

Call Flow with Enhanced Voicemail

1. The caller dials a DID or extension number
2. The caller hears the called party's voicemail greeting
3. The caller hears "To dial another extension press 1, to leave a voicemail press 2 or simply stay on the line" (at this point, the caller can also dial 0 to reach the Operator extension).
4. If option 1 is chosen and the domain has an auto-attendant, the caller will be directed to the auto-attendant and can dial another extension or choose the options available while in the AA menu. If the domain does not have an auto-attendant, a default prompt will play.
5. If option 2 is chosen, the caller hears "Please leave a message after the tone".

Warning: Pressing 0 to reach the Operator extension is not enabled by default. To turn on you will need to set Operator Forward to which extension it will route to.

A custom voicemail greeting that announces the option when pressing "0" should also be uploaded.

Call Flow with Enhanced Voicemail Disabled

1. The caller dials a DID or extension number
2. The caller hears "Your call is being forwarded please hold"
3. The caller hears the called party's voicemail greeting
4. The caller hears "Please leave a message after the tone".

Disabling Enhanced Voicemail

1. We can remove the audio file prompt from the domain. In this case, Enhanced Voicemail is not technically off but will have a momentary instance that there is very little probability that a user can access it. This will require a Support ticket specifying the domain to make the change on our side.
2. You can disable enhanced voicemail on DID's under Inventory and on Auto-Attendants. However, enhanced voicemail will still be present on extension-to-extension calls. There are also several routing scenarios that will still result in the enhanced voicemail greeting to be played such as Forwarding to Voicemail. Support can enable a configuration parameter on the back end that will disable Enhanced Voicemail on new answering rules.
3. You can set the domain to Residential mode, which completely turns off Enhanced voicemail but there are other drawbacks. Residential domains are intended for multitenant use, where users can log in and don't have any indicators the domain is being shared. For a full list of changes from Residential Domains, please see the article Differences between Residential and Non-Residential (Business) Domain

Voicemail Graphical Options Menu

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