The TeamUpTelecom vBroadcast application is used to place outbound calls, send SMS, and appointment reminders to a list of targeted recipients. This application is not intended to be used as a marketing tool, but instead as a communication tool for the user's active customer base. 


Outbound Calling Concepts


When a recipient answers an outbound call placed by the vBroadcast application, the application can take any of these actions:


  • Play a pre-recorded audio file and hang up


  • Play a pre-recorded audio file then transfer the call to a Call Center Agent or DID


  • Connect immediately with a Call Center Agent or DID (with no pre-recorded audio file) 


The vBroadcast application is designed to be used in conjunction with the TeamUpTelecom WebContact Call Center Suite. Connected calls can be transferred to an Agent within the PBX Domain using an inbound trunk on the PBX. Outbound calls to recipients can be limited based on agents' availability such that the system will only make outbound calls if an agent is available to talk with the recipient.


SMS Sending Concepts


The TeamUpTelecom vBroadcast application can also be used for an SMS blast, which will send a message to many recipients. An SMS-enabled Toll-Free telephone number must be used as the sender of SMS messages. The inbound portion of the SMS Enabled Toll-Free number can be routed to another service in the Manage DID Portal.


Note: It is possible to route your SMS-enabled Toll-Free number inbound to TeamUpTelecom's SMS Responder so the inbound messages will be replied to with automated responses. 


Appointment Reminders Concept


The TeamUpTelecom vBroadcast application can send appointment reminders via a call, an SMS, or both options to a list of recipients on a set schedule before an appointment. 


Getting Started


To add the vBroadcast service to your reseller portfolio, fill out the service request form.


Link: https://form.jotform.com/70714831814152


Branding


The vBroadcast portal is accessible from any web browser at an FQDN (Fully Qualified Domain Name) that you manage. As a reseller, you can create a DNS CNAME record pointing your chosen domain name to vbroadcast.TeamUpTelecom.com.


Users can then use the URL you supply to login to the vBroadcast application. Control over who can access and use the vBroadcast application is configured through an entitlement value. To learn more, you can read our article on Entitlements Management. 


Only users with the following scopes can log in to the vBroadcast application portal:


  • Reseller


  • Office Manager - (All Campaigns Visible) - Office Manager can set Phone numbers for campaigns.


  • Basic User - (Owned Campaigns Visible) - Basic User cannot change Phone Numbers


  • Integrations Only - (Owned Campaigns Visible)


Note: If you have difficulty with SSL security for your FQDN when accessing the page, please contact the Support Control Tower. Your active SSL Wildcard Certificate should automatically update on the web interface, however, there are some factors that may require manual intervention from our Support team.